Sales Lead Oakland MAIN STORE

Sales Lead – Oakland Main Store

Join to apply for the Sales Lead OAKLAND MAIN STORE role at The Salvation Army Southern California

DOING THE MOST GOOD

OAKLAND CA – PART TIME RETAIL SALES LEAD, 25 HRS WEEKLY
PAY RATE: $17.89

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Oakland Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses

• Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards and donations.
• Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager – schedules Store Employees to ensure appropriate coverage, coordinates daily morning and shift change team meetings, provides coaching, training and development to the Store Employees, and processes paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develops strategies to improve service to maximize the customer experience.
• Supports Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Conducts supervision, support and reporting of program Beneficiaries during Work Therapy Assignments as put in place at the store.
• Ensures protection and security of store currency, inventory and property, including safe funds, bank deposits, products for sale, store equipment, and building security. Secures building during non‑operating hours with alarm system arming and alert protocol.
• Ensures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and reports safety issues and incidents immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
• May be transferred or relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

• Provide customers with the best selection, exceptional service and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

• High School diploma/GED
• Must have a minimum of one‑year previous retail experience;…