Operations Manager

Position Type:
Full-Time, Exempt

Reports To:

Director of Operations

Salary Range: $31 - $35/ hr ( $64,480 - $72,800)

Benefits:
Medical, Dental, Vision, Retirement, Wellness Offerings, Holiday and Paid Time Off

Location:

Onsite with partially off-site (remote) option available

The Operations Manager supports the operational effectiveness, compliance, and day-to-day functioning of Dream Youth Clinic’s programs, clinics, facilities, and administrative systems. Reporting to senior leadership, the Operations Manager plays a critical hands-on role in implementing operational policies, supervising non-clinical staff, coordinating operational workflows, supporting facilities management and on-site event coordination and ensuring consistent, high-quality operational delivery across sites and programs. This role is ideal for a detail-oriented, solutions-driven manager who thrives in fast-paced, mission-centered environments and is deeply aligned with Dream’s commitment to youth leadership, reproductive justice, health equity, and Positive Youth Development.

The Operations Manager translates organizational strategy into reliable systems and daily practices that allow staff and youth to succeed.

• Manage day-to-day operational functions to ensure smooth, efficient clinic and program operations.
• Implement and maintain operational policies, procedures, and workflows established by leadership.
• Monitor operational systems (scheduling, supplies, facilities, vendors, events, documentation processes) to ensure consistency and efficiency.
• Support budget tracking, purchasing, and resource coordination in alignment with approved budgets.
• Identify operational gaps and recommend process improvements to leadership.

• Supervise assigned non-clinical staff, including administrative, program, and operations personnel.
• Support onboarding and training of new staff on operational policies, tools, and workflows.
• Conduct regular check-ins, performance feedback, and evaluations for direct reports.
• Foster a collaborative, accountable, and youth-centered workplace culture.
• Coordinate staffing coverage and schedules to meet operational needs.

• Work closely with program and clinical teams to support the operations of youth-centered services.
• Lead operational support for Programs, Health Advocate, and Clinical teams including high-level purchasing, youth stipend dissemination management, coordinating facilities/equipment maintenance and care and other operational coordination to ensure seamless and high-level service delivery.
• Collaborate with development and leadership teams as needed to support grants, fiscal, and reporting requirements.

• Support compliance with local, state, and federal regulations, including healthcare, employment, and youth-serving requirements.
• Assist with internal audits, monitoring, and quality improvement initiatives.
• Ensure operational practices align with organizational policies, licensing, and funder requirements.
• Maintain accurate records and operational documentation.

• Serve as an internal liaison between operations, programs, health advocate and clinical teams.
• Support coordination with external vendors, partners, and service providers as assigned.
• Represent operations in internal meetings and cross-functional planning efforts.

• Bachelor’s degree in public health, healthcare administration, business administration, or related field (or equivalent experience).
• Minimum of 2–4 years of experience in operations, program management, or healthcare/nonprofit administration.
• Demonstrated experience supervising staff or managing operational functions.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Knowledge of compliance, quality assurance, and operational best practices in youth-serving or healthcare settings.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to implement systems and follow through.
• Commitment to cultural humility,…