Senior Manager, Business Process Improvement; Foster or Oakland

Senior Manager, Business Process Improvement (Foster City or Oakland)

Oakland, California

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Foster City or Oakland

The Senior Manager, Business Process Improvement supports enterprise‑level and departmental efforts to document processes, identify improvements and implement meaningful changes to the way work gets done orting to the Director, Strategic Initiatives, the role both leads work and serves as advisor to others across a portfolio of process improvement efforts aligned to the company’s most important priorities.

• Lead a strategic set of enterprise‑level business process improvement efforts
• Support up front scoping of the work including objectives, measures of success, and resourcing requirements
• Coach and support project teams in process mapping, root cause analysis and identifying and implementing improvement opportunities
• Create accessible documentation, including materials for sharing lessons learned
• Ensure robust change management and participate in reporting to project sponsors and related issue escalation

• Consult with department leaders to help them vet and prioritize departmental opportunities for business process improvement
• Serve as a thought partner as work is scoped and advise departmental staff on appropriate tools, templates and methodologies

• Recommend new enterprise‑level business process improvement opportunities based on work with internal clients
• Develop enterprise standards for business process documentation and build a repository of centralized resources such as templates and case studies
• Recommend options for 3rd party training on business process improvement
• Partner with the Director, Strategic Initiatives on enhancing a culture of process improvement at Mid Pen

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

• Strong analytical skills with the ability to collect, analyze, and interpret complex data
• Ability to work in a self‑directed, agile manner to balance competing priorities
• Systems thinking with an attentiveness to interdependencies
• Demonstrated good judgement in balancing tradeoffs between simplicity, quality and risk
• Strong written and verbal communication skills
• Ability to influence without authority and a sensitivity to interpersonal dynamics
• Proficient with process mapping techniques and software, such as Visio, Lucidchart or MURAL
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• BA or equivalent experience
• At least 8 years of experience in operations including working directly in or supporting both customer‑facing and back‑office functions
• At least 4 years of experience…