General Manager

Full Time
• 24 Hour Flood Pros of Oakland

About us

Are you a dynamic and experienced leader ready to take on a critical role in a fast-growing water damage mitigation company? 24 Hour Flood Pros is seeking a talented and motivated individual to join our team as a General Manager / Operations Manager. We are a trusted name in the restoration industry, dedicated to providing top‑notch water damage restoration and mitigation services 24/7.

If you are passionate about managing operations, ensuring customer satisfaction, and driving growth, we want to hear from you!

Duties:

- ** Operational Excellence:** Oversee day‑to‑day operations to ensure smooth and efficient workflow, including managing field crews, equipment, and resources.

- ** Team Leadership:** Lead, mentor, and motivate a team of skilled technicians and office staff to deliver exceptional service to our customers.

- ** Customer Satisfaction:** Maintain a strong commitment to customer satisfaction by ensuring high‑quality service delivery and addressing customer concerns promptly.

- ** Project Management:** Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.

- ** Business Development:** Identify growth opportunities and implement strategies to expand the company's market presence.

- ** Safety Compliance:** Ensure all safety protocols and regulations are followed, providing a safe working environment for all team members.

- ** Inventory Management:** Oversee inventory control and procurement to optimize resources and minimize waste.

- ** Financial Oversight:** Monitor and manage budgets, financial reports, and key performance indicators (KPIs).

Qualifications:

• Minimum of 5 years of experience in water damage mitigation or related industry.
• Proven track record of successful leadership and operations management.
• Strong communication and interpersonal skills.
• Exceptional problem‑solving abilities and a strategic mindset.
• Proficiency in project management and financial analysis.
• Familiarity with industry standards and regulations.
• Bachelor's degree in Business Management or a related field (preferred).

At 24 Hour Flood Pros, we are committed to creating a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

Compensation: $60,000.00 - $ per year