Service Technician

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Our Opening and Your Responsibilities

Essential Duties and Responsibilities
• Works at customer sites to provide onsite pipette service according to the service schedule, including use of personal vehicle and applicable tolls.
• While on site at customer facilities, Field Service Tech provides pipette repair and calibration services.
• Representing Rainin to customer in a professional and positive manner.
• Ability to work independently with minimal supervision.
• Completes service reports and expense reports and is responsible for maintaining service equipment and parts inventory.
• Provides Rainin Sales with customer leads for potential new product purchases
• When available, assists in Oakland Service Center production activities as assigned by the Regional Service Manager.
• Perform e-form submission system for initiating calibrations, using Smart bins for collecting pipettes. Use of RFID or similar tracking device for pipette movement and calibration status.
• Coordinate with the Oakland Service Center for the transit from and to for GMP required pipettes.
• Perform inventory tracking and data management by using a system to log, track and report calibration history.
• Store digital certificates of calibration and print options.
• Create Snow tickets whenever necessary to address any software or hardware related issues within the team.
• Respond to daily work/service-related questions from Gilead team members.
• Essential Duties and Responsibilities include the following.
• Other duties may be assigned.
• High school diploma or general education degree (GED); minimum of two years related experience with pipette calibration or equivalent combination of education and prior work experience.
• Previous knowledge or work experience with pipettes preferred.
• Must have strong interpersonal and verbal (English) communication skills.
• Must have good written communication skills, as there will be frequent email communication with customers and associates and daily completion of service reports.
• Must have good mechanical aptitude and the ability to disassemble and reassemble small precision mechanical instruments.
• Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks.
• Must have good computer skills, including use of email and common Microsoft Office programs.
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
* Tuition reimbursement, educational matching gift program, perks and discounts
* Parental and caregiver leave programs
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in precision instrumentation
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards across Mettler Toledo
* Global recognition for the quality of our products and services

Preferred Location California Share  this job:

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