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HelpDesk/Support Technical Support IT Support Systems Administrator

IT Help Desk Manager: Lead Tech Support & Service Quality

Job in Oakland, Alameda County, California, 94616, USA
Listing for: Ollie's Bargain Outlet
Full Time position
Listed on 2026-03-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A retail company is seeking an IT Help Desk Manager to lead a team providing top-notch customer service and technical support. Responsibilities include managing service requests, supervising Help Desk Technicians, ensuring compliance with operational procedures, and enhancing service quality. The ideal candidate will have 5+ years of supervisory experience and strong analytical skills.

This role offers a comprehensive benefits package, including medical, dental, PTO, and a 401K plan.
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