Information Technology Specialist

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

• Job Code #: JC-508389
• Position #(s): -002
• Working Title: Lead Client Support Analyst
• Classification: INFORMATION TECHNOLOGY SPECIALIST I
• Salary: $6,513.00 - $8,729.00 A | $7,163.00 - $9,599.00 B | $7,864.00 - $10,537.00 C
• # of Positions: Multiple
• Work Location: Alameda County
• Telework: Hybrid
• Job Type: Permanent, Full Time

Caltrans Mission: Improving lives and communities through transportation.
Caltrans Vision: A thriving and connected California.
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Director’s EEO Policy:

Under the direction of an IT Supervisor II, the incumbent serves as Lead Client Support Analyst supporting the Service Desk and IT Asset Management in the District 4 Office and surrounding area.

MAJOR FUNCTIONS:

The incumbent collaborates with management and provides leadership for the administrative and technical support for the Local Area Network, servers, storage arrays, backup systems, printers, computers, laptops, tablets, mobile devices and telecommunications services. The incumbent performs complex activities of the System Development Life-cycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides lead support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus.

The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations.

The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, etc.

DOMAINS: System Engineering, Client Services

Eligibility for hire may be determined by your score on the Information Technology Specialist I exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please  and search by typing in the classification title.

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You will find additional information about the job in the Duty Statement
.

• Possession of a valid driver’s license is required when operating a state owned or leased vehicle.

The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Resumes and cover letters will not take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

SOQ Instructions: