Information Services Supervisor; IT Security

Job Summary

This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands‑on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long‑term security program development.

• Supervise, mentor, and support a team of cybersecurity professionals
• Develop work plans, coordinate training, conduct performance evaluations, and support professional growth
• Foster a culture of inclusion, learning, accountability, and continuous improvement
• Ensure staff have the tools, resources, and guidance needed to perform effectively
• Address technical and interpersonal issues with empathy, fairness, and sound judgment

• Manage daily operations of cybersecurity infrastructure and technologies
• Lead planning for and response to cybersecurity incidents
• Drive proactive security initiatives and continuous improvement efforts
• Ensure effective vulnerability management, threat detection, and incident response processes

• Provide recommendations on systems, network, and data security
• Assist in developing and maintaining information security strategy, policy, and overall security programs
• Prepare reports and present cybersecurity metrics and trends to senior leadership
• Collaborate with technical and non‑technical stakeholders to align cyber risk with business objectives
• Coordinate implementation of system enhancements while minimizing operational impacts

• Prepare specifications for contracted goods and services
• Evaluate and recommend contract awards
• Monitor contractor performance and ensure compliance with contractual requirements

• Cybersecurity frameworks, standards, best practices, and cyber risk management
• Cloud platforms and security (AWS, Azure, Google Cloud)
• Incident response, business continuity, and vulnerability management
• Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing
• Change management and integration of cybersecurity into enterprise IT operations
• Supervisory and inclusive leadership principles

• Plan, organize, supervise, and evaluate technical staff
• Lead, coach, and develop employees through mentoring and feedback
• Manage multiple projects and competing priorities
• Communicate clearly with technical and non‑technical audiences
• Analyze and resolve complex technical and security issues
• Respond effectively to incidents and service disruptions under pressure
• Promote diversity, equity, inclusion, and belonging
• Inspire and guide teams toward shared goals

• At least four years of experience managing technical or cybersecurity teams
• Extensive experience in cybersecurity operations, cloud environments, and mission‑critical infrastructure
• Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)
• Strong emotional intelligence, conflict management, and interpersonal skills
• Commitment to continuous learning and professional development
• Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments

• Bachelor’s degree or equivalent combination of education and qualifying experience
• Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility
• Ability to meet the physical demands of the role
• Equivalent combinations of education and experience may be considered when supported by appropriate documentation.