Information Services Supervisor

Job Summary

This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands-on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long-term security program development.

• Supervise, mentor, and support a team of cybersecurity professionals
• Develop work plans, coordinate training, conduct performance evaluations, and support professional growth
• Foster a culture of inclusion, learning, accountability, and continuous improvement
• Ensure staff have the tools, resources, and guidance needed to perform effectively
• Address technical and interpersonal issues with empathy, fairness, and sound judgment

• Manage daily operations of cybersecurity infrastructure and technologies
• Lead planning for and response to cybersecurity incidents
• Drive proactive security initiatives and continuous improvement efforts
• Ensure effective vulnerability management, threat detection, and incident response processes

• Provide recommendations on systems, network, and data security
• Assist in developing and maintaining information security strategy, policy, and overall security programs
• Prepare reports and present cybersecurity metrics and trends to senior leadership
• Collaborate with technical and non-technical stakeholders to align cyber risk with business objectives
• Coordinate implementation of system enhancements while minimizing operational impacts

• Prepare specifications for contracted goods and services
• Evaluate and recommend contract awards
• Monitor contractor performance and ensure compliance with contractual requirements

• Cybersecurity frameworks, standards, best practices, and cyber risk management
• Cloud platforms and security (AWS, Azure, Google Cloud)
• Incident response, business continuity, and vulnerability management
• Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing
• Change management and integration of cybersecurity into enterprise IT operations
• Supervisory and inclusive leadership principles

• Plan, organize, supervise, and evaluate technical staff
• Lead, coach, and develop employees through mentoring and feedback
• Manage multiple projects and competing priorities
• Communicate clearly with technical and non-technical audiences
• Analyze and resolve complex technical and security issues
• Respond effectively to incidents and service disruptions under pressure
• Promote diversity, equity, inclusion, and belonging
• Inspire and guide teams toward shared goals

• At least four years of experience managing technical or cybersecurity teams
• Extensive experience in cybersecurity operations, cloud environments, and mission-critical infrastructure
• Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)
• Strong emotional intelligence, conflict management, and interpersonal skills
• Commitment to continuous learning and professional development
• Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments

• Bachelors degree or equivalent combination of education and qualifying experience
• Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility
• Ability to meet the physical demands of the role

Equivalent combinations of education and experience may be considered when supported by appropriate documentation.