Information Technology; IT Manager

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We are seeking an Information Technology Manager to join CHCF’s Finance, Administration, and IT team. This role is an opportunity to lead and strengthen the technology operations that support the foundation’s day‑to‑day work and long‑term goals. The IT Manager plays a key role in ensuring reliable, secure, and effective technology services across the organization by overseeing vendors, managing systems and processes, and partnering closely with internal teams.

CHCF is an independent, nonprofit philanthropy dedicated to improving California’s health care system so that all Californians, especially those with low incomes and those facing the greatest barriers, can access the care they need. We partner with leaders across the health care safety net to provide the data and resources needed to make care more just and to drive meaningful improvement in a complex system.

Our efforts are concentrated in four key areas:

• Getting everyone covered. Ensuring all Californians, regardless of income or immigration status, have health insurance.
• Strengthening and diversifying the health workforce. Addressing critical workforce shortages and improving the cultural and language competencies of health professionals.
• Delivering better care. Improving access and care for people with complex needs, such as those experiencing homelessness or serious mental illness.
• Making care just. Removing structural barriers that prevent people of color from accessing high‑quality care and transforming health care systems to uphold dignity for all.

The Information Technology Manager is responsible for overseeing CHCF’s technology operations and vendor‑delivered services, ensuring staff have reliable, secure, and effective tools to carry out the foundation’s mission. This role provides operational leadership across IT service delivery, enterprise systems, vendor management, and technology process improvement.

Reporting to the Director of Information Technology, the IT Manager serves as a key partner in translating organizational needs into technology solutions. The role does not perform direct systems administration or help desk work, but instead focuses on oversight, coordination, accountability, and continuous improvement of services delivered through Managed Service Providers (MSPs).

This is a full‑time, exempt position based in CHCF’s Oakland office and requires in‑office presence two days per week, with occasional flexibility for a third day.

Oversee IT Operations and Vendor Performance

• Lead day‑to‑day IT operations. Oversee MSP‑delivered services across help desk support, systems administration, and network and cybersecurity functions.
• Manage vendor accountability. Monitor service‑level agreements, review performance metrics, and address service issues to ensure consistent, high‑quality delivery.
• Maintain IT asset oversight. Track hardware and software inventory, conduct regular audits, and forecast equipment needs to support budgeting and procurement.

Strengthen Systems and Processes

• Ensure system reliability. Oversee enterprise platforms such as collaboration tools, board management systems, and survey and reporting applications to ensure they meet organizational needs.
• Drive process improvement. Identify opportunities to streamline IT workflows, improve vendor coordination, and enhance system reliability and user experience.
• Support system selection. Participate in evaluating, selecting, and onboarding new technology solutions and vendors with an eye toward scalability and sustainability.

Lead Projects and Business Analysis

• Manage IT initiatives. Serve as project manager and business analyst for select technology projects, including requirements gathering, documentation, and rollout oversight.
• Translate business needs. Convert organizational requirements into clear vendor deliverables and implementation plans.
• Maintain governance standards. Ensure documentation, processes, and methodologies are applied consistently across IT projects.

Collaborate Across the Foundation

• Pa…