Associate Toll Operations Consultant

Job Overview

Associate Toll Operations Consultant at HDR.

At HDR, employee‑owners are fully engaged in creating a welcoming environment where each of us is valued and respected. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves:
What is our impact on the world? Each and every role makes a difference in our ability to change the world for the better.

• Analyze proposed options related to operations, systems or management changes and impacts using knowledge of staffing, engineering, service provisions, and management.
• Confer with managers to obtain additional or interpret policies and procedures related to change options.
• Prepare reports and documentation related to options and change evaluations.
• Technical Delivery
  • Research tolling trends, technologies, and policies to inform client strategies.
  • Conduct deep data analysis using Excel, Power BI, relational databases, and other tools.
  • Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting.
  • Reconcile tolling data across systems and vendors to verify accuracy and completeness.
  • Analyze business processes and recommend improvements for efficiency and accuracy.
  • Evaluate customer service center and system data to identify trends and opportunities.
  • Support quality assurance reviews and recommend enhancements.
  • Develop SOPs, training materials, and technical documentation.
  • Assess end‑user experience for both customers and agents.
• Task & Project Management
  • Lead development and delivery of small tasks and work products.
  • Support toll program management tasks including design reviews and operational oversight.
  • Apply HDR’s project management and QA/QC processes.
  • Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub‑contracts.
  • Support general program management contracts for toll‑related work elements including design reviews, operations, project production, and delivery.
• Business Development
  • Assist with business development efforts, including writing or reviewing proposals.
  • Grow business development skills through industry engagement.
• Perform other duties as assigned.

• Efficient use of the internet and other electronic and hard copy media for research.
• Strong Microsoft PowerPoint, Word, Project and Visio skills.
• Expert Microsoft Access and Excel skills.
• Strong analytical skills with the ability to compile and present summary level information.
• Ability to obtain, cleanse, merge and analyze data from multiple sources.
• Excellent interpersonal skills and strong relationship, organizational and follow‑up skills.
• Self‑starter with proven track record of accomplishments.
• An attitude and commitment to being an active participant of our employee‑owned culture is a must.
• Familiarity with tolling back‑office systems and/or customer contact center operations.
• Strong background in data analysis, reporting, and data visualization.
• Excellent written and communication skills.
• Ability to handle a wide variety of tasks simultaneously requiring different skill sets.
• Ability to adapt to the needs of our clients and work outside of one’s comfort zone.
• Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities.
• Experience in business or technical management consulting.
• Familiarity with tolling policies, technologies, or equipment.
• Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau.
• Local candidates preferred.
• Master’s Degree.
• Knowledge of ArcGIS, SQL Server and /or Crystal Reports.
• Proficiency in data reporting and analytical tools such as SQL, Power
  
  BI, VBA, Power Query, Python.
• Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint.
• Experience in an A/E/C industry.
• PMP Certification.

• Bachelor’s degree in a related field.
• A minimum of 2 years related experience.
• An attitude and commitment to being an active participant of our employee‑owned culture is a must.

Stated benefits…