Director of People Operations

Are you passionate about building equitable, people‑centered workplaces where People & Culture (P&C)/HR can be both administrative and a strategic driver of mission and justice? Do you believe that culture, compassion, and accountability can coexist and want to lead People & Culture in a way that strengthens both people and purpose? Are you ready to shape the employee experience ensuring that those who fight hunger and poverty are themselves supported, heard, and valued?

If so, the Alameda County Community Food Bank may be looking for you as our next Director of People Operations.

As a highly collaborative member of the senior leadership team, the Director of People Operations is responsible for all the human resources functions that an employee engages with. Ensures that People Operations/HR elevates ACCFB’s mission & strategy with a focus on equity & inclusion. Serves as a trusted advisor on HR‑related trends & issues, talent acquisition, professional development, employee performance evaluation, employee retention, onboarding/offboarding, employee relations, total compensation, and maintenance and documentation of policies.

Protects Food Bank assets by ensuring compliance with federal, state and local employment laws. The Director will also partner with, and support, the VP of People & Culture on all Union‑related matters and will work with Union representatives to improve Union‑related processes and communications. The Director manages a staff of 2 and reports to the VP P&C. The Director will also closely collaborate with the Director of Finance and IT Director to ensure that intersecting processes create a customer‑service orientation.

• Serve on and collaborate with leadership team to define the organization’s long‑term mission and goals; identify ways to support the mission through talent management including the creation of leadership and succession planning pipelines that align with organizational sustainability.
• Lead a highly effective, collaborative, customer‑oriented HR team, including HR Business Partner, HR Generalist and Division Administrative Assistant.
• Forecast talent needs, and implement strategies to ensure successful recruiting, onboarding, employee engagement, engagement survey development, trends measurement and implementation of actionable initiatives, performance management, succession planning, and retention of workforce (100+ FTEs, exempt and non‑exempt employees) at both the organizational and departmental levels. Partner with Head of Admin & Finance and Director of Finance on headcount management including supporting processes around promotions, talent redeployment, business cases and re‑grading.
• Ensure that Union matters are addressed and communicated effectively with Union representatives and staff, in conjunction with VP of People & Culture.
• Ensure continuous employee, manager and leadership development to align with ACCFB’s talent and strategic needs and to support career mobility for staff as well as a culture of learning.
• Develop HR metrics and goals that align with key strategic plan initiatives.

• Foster a positive, respectful, productive and transparent organizational culture through implementation of effective employee relations and performance strategies and programs.
• Coach managers on performance management practices. Resolve employee relations issues.
• Partner with VP of People & Culture to develop a program of professional development and associated learning platforms to achieve the same.
• Promote a culture of employee well‑being and ensure proactive and strategic collaboration with the Union to address key Union‑related matters.
• Work closely with outside counsel on complex HR matters to determine appropriate course of action.
• Provide ad hoc human resource guidance and advice to member agencies. Represent the Food Bank in external HR forums, non‑profit organizations and community partnerships with a focus on talent acquisition and development.

• Develop total rewards philosophy that integrates…