Credentialed EPIC Training Specialist

POSITION:
Credentialed Epic Training Specialist

DEPARTMENT:
Health Information Systems

REPORTS TO:
Quality Improvement Director

LOCATION:
Native American Health Center, Inc.

WORK HOURS: 40 hours per week, 100% FTE

STATUS:
Non-Union, Non-Exempt

Position Summary

Under the general supervision of the Senior EHR Manager, the primary role of the Credentialed Epic Training Specialist is to conduct user training in clinical information system workflows and processes. This position develops effective tools and aids for system training; provides support to system users through knowledge of clinical workflows, documentation needs, and clinical practice standards, when adapting software to meet their needs;

works with clinical support staff to create or adapt written protocols; and prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. The Credentialed Epic Training Specialist collaborates with the Epic Clinical Training Specialist to align clinical workflows and training as needed. This position may provide customer service, troubleshooting, and maintenance. The Credentialed Epic Training Specialist is expected to function as an OCHIN Epic system expert and will play a key role in Quality Improvement (QI) efforts by ensuring that end users are following clinical processes when delivering high-quality patient care.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

Duties And Responsibilities

• Creation/Modification of training curriculum (i.e. plans, materials, lesson plans, tips & tricks) to reflect current practice, policies and workflows within the agency’s electronic health record.
• Coordinate and lead trainings for end users, using the application’s training environment. Deliver standard EHR training to new hires.
• Provide support for users through the Learning Management System (i.e. Ella). Demonstrates continuous education and remains up-to-date on newly released features and upgrades.
• Train and support Epic “Super Users” within each functional area of the agency.
• Participate as a key member of the clinic’s implementation team to understand workflows, provide input in configuration / design, share considerations for policy development, and assist with project coordination and site readiness.
• Observe end users in their environment to identify areas of improvement and suggest workflow redesign.
• Support the testing and implementation of Epic applications through the application’s training environment.
• Provide direct site support when successfully implementing Epic application or changes to workflows.
• Contribute to development and maintenance of competencies related to Epic.
• Coordinate communication with various stakeholders and leaders regarding scope of training responsibilities and learning initiatives.
• Facilitate and deliver training using a variety of platforms, and under different modalities (i.e. virtual, in-person classroom; synchronous, asynchronous recordings). Conduct cost-benefit analysis of each modality.
• Assess training needs for class; making necessary curriculum adjustments for training delivery based on feedback.
• Provide guidance on recommended best practices for system use.
• Employee Safety:
  Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• Quality Improvement:
  Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• HIPAA:
  Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
• Work well under pressure, meet multiple and often competing deadlines.
• At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• Other duties as assigned by Supervisor.