Clinical Care Assistant

Overview

POSITION:
Clinical Care Assistant, Spanish

DEPARTMENT:
Medical

REPORTS TO:

Director of Quality Improvement

LOCATION:

2950 International Blvd., Oakland, CA 94601

WORK HOURS:

Full Time, 40 hours per week, 100% FTE

Status:
Union, Non-Exempt

• Work with medical staff and the Data Team to improve health outcomes of members through in-reach, panel management and providing administrative support to the Medical team.
• Complete required grant activities; assist members in accessing all levels of care; assist medical care providers in chronic disease management; participate in continuous quality improvement.
• Perform duties under the guidance of the Associate Medical Director, and in accordance with departmental protocols.
• In-reach Duties
  • Conduct daily in-reach and follow up with members via phone, letters, member portal and Well App messaging, and face-to-face interaction to coordinate member care, bring members in to care, implement action plans, and communicate PCP recommendations to members.
  • Conduct lost-to-care follow up to bring assigned members in to care.
  • Assist members with accessing care by outreaching and scheduling for nutrition referrals, eyepacs referrals, medical group visits, health education classes, other services for which they are due, and other relevant programs for healthcare.
  • Outreach to members following hospitalizations and assist members in scheduling appointments post-hospitalization.
  • Outreach to members to ensure they have attended their external specialist appointment, and document as appropriate.
  • Document interactions in electronic health record within 24 hours.
• Medical Administrative Support Duties
  • Provide administrative support to medical supervisors as directed. This includes running and preparing reports, developing template forms, performing data entry, taking meeting minutes, and other duties as requested by Medical supervisors.
  • Assist in the facilitation of wellness classes and group medical visits.
• General Duties
  • Act as back up to supportive roles (e.g., Medical Receptionist, Panel Managers, Referral Coordinators) when requested.
  • Ensure HIPAA compliance with regards to data. Secure all data, whether stored electronically or on paper, and report any HIPAA breaches immediately to the HIPAA officer or supervisor.
  • Member Care:
    Demonstrate understanding and apply working knowledge of safety policies and ensure safe member practices.
  • Employee Safety:
    Safely perform all duties; follow required protective protocols to ensure personal safety as well as the safety of others.
  • Maintain ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
  • Quality Improvement:
    Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
  • Work well under pressure and meet multiple, often competing deadlines.
  • Demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community at all times.
  • Other duties as assigned by Supervisor.