Medical Assistant

Overview

Supporting Community Healthcare is a rewarding role. Life Long Medical Care is looking for a Medical Assistant to work at our TRUST Health Center in Oakland. The ideal candidate has excellent customer service skills working with diverse populations and previous medical office work experience. Completion of an accredited Medical Assistant program and current CPR are required. This is a full-time, 40 hours per week, benefit‑eligible position.

The position is represented by SEIU‑UHW. Salaries and benefits are set by a collective bargaining agreement; employees in this position must remain a member in good standing of SEIU‑UHW, as defined in the CBA. Life Long Medical Care is a multi‑site Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community.

Our patient‑centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much more.

Compensation: $21 - $22/hour. We offer excellent benefits including medical, dental, and vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan.

The Medical Assistant is part of a patient‑centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the general supervision of the Back Office Supervisor and Lead Medical Assistant, the Medical Assistant is responsible for assisting medical providers by completing basic clerical and clinical tasks utilizing Electronic Health Record systems.

• Utilize an EHR system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
• Assist in patient flow by timely rooming of patients and maintaining awareness of exam room availability and timing.
• Provide back‑up for the front desk with answering telephones, medical reception, financial eligibility, cashiering and medical records.
• Perform patient discharge activities, including completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
• Perform other duties as assigned by supervisor.
• Participate actively in team meetings and case conferences.
• Willingness to cross‑train and perform the functions of financial eligibility, cashiering and telephone operations.

• Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
• Perform injection of vaccines and basic in‑clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
• Perform phlebotomy as needed.
• Perform EKG, ear lavage, audiometry testing and other tests as necessary.
• Assist practitioners during examinations as needed.
• Provide patient education and information as instructed by clinic practitioners and clinic protocols.
• Participate in home visits and street outreach to provide services.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.

• Maintain adequate stock of medical supplies and forms in clinic areas and at the MA station, checking supply levels regularly.
• Clean, sterilize and stock reusable instruments, as needed.
• Test medical and laboratory equipment in accordance with regulatory guidelines.
• Keep all clinic areas neat and clean at all times.

• High school diploma or equivalent and completion of…