Oakland County Teller; Locations

Oakland County Teller I (Full Time-All Locations)

Branch Manager, Assistant Branch Manager

Classification:

Non-Exempt

None

None

Approved By:

Effective Date:

01/01/2021

Revised Date:

08/03/2021

As the entry level position in Branch Operations, an individual in this role is primarily responsible for responding to and processing member transactions and inquiries. This individual will maintain a strong knowledge of Credit Union products and procedures to provide outstanding member service.

• 40% Receives and accurately processes member financial transactions, including but not limited to: deposits, withdrawals, account histories, wires and loan payments; sells money orders, gift cards and cashier checks to members; transfers amounts from member accounts as directed.
• 20% Respond to and handle member requests across multiple platforms including but not limited to: print debit cards and reset pins, check orders, stop payments, online banking requests and reloadable/gift cards. Also perform a variety of miscellaneous tasks including filing, copying, data input, and answering the telephone.
• 15% Verify member information and security and maintain/update member and Credit Union records including but not limited to: check holds, secured and uncollected funds, CTRs, SARs.
• 10% Balance cash drawer and accurately complete all end of day tasks accurately and efficiently.
• 10% Provide friendly, professional, and confidential service to all members and associates, and maintain knowledge of all products and services the Credit Union offers.
• 5% Performs other job‑related duties as assigned.

• Experience The role can be learned in hours, days, or weeks.
• Education A high school education or GED.
• Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other Skills General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate encoding, coin counting, and cash counting machines. Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work‑related information.
• Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to process work; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds. This job operates in a professional office environment within one of the credit union branches or its' Headquarters.
  
  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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