Account Representative

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Full Time Oakland, CA, US

6 days ago Requisition

Salary Range: $60,000.00 To $75,000.00 Annually

Summary Provides customer service by selling, training, demonstrating, servicing, and delivering products for manufacturer to business and automotive and industrial business by performing the following duties:

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

Majority of your time is spent in the field traveling to the customer's place of business servicing, presenting new products and selling additional products, technology, sales programs and services while delivering products.

Receives sales orders and schedules sales calls to deliver items ordered and attend to equipment needs.

Regularly visits active and prospective customers to solicit sales orders in person.

Communicates all completed sales invoices to the corporate office on a regular basis.

Performs daily inspections of delivery vehicle and ensures all maintenance and safety requirements are met.

Maintain enough merchandise to properly service each assigned account to avoid back-orders.

Reports all daily activities using the company supplied tools.

Services all customer sales needs including but not limited to:

Customer inquiries and complaints,

Provide equipment demonstrations and solve equipment problems; responsible for the initial visit to determine if an equipment issue is "user error" or mechanical breakdown. Manages the action plan for equipment repair and may do some minor field repairs if necessary and document all issues on the form to communicate findings to the equipment repair department. Obtain approval for all equipment installations or placement from the regional sales manager and general manager of the region.

Displays or demonstrates product using samples or catalog etc. and emphasizes important saleable features. Gather new customer data and other sales data for current customers. Assist in customer training for all products and equipment.

Tracking stock levels and ensure that all products and marketing materials are displayed and available. Responsible for handling all customer requests for return items and seeks approval from the regional sales manager, general manager and corporate. Manage the pickup and credit transactions of approved returns in a timely manner.

Assists in reviewing sales reports to ensure equipment "on loan" has the return on investment "ROI" per the company guidelines and standards. Develops an action plan and reviews it with the regional sales manager and customer management team as necessary. Investigates and resolves customer problems including payment issues.

This job has no supervisory responsibilities.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Cost Consciousness - Works within approved budget; develops and implements cost saving…