Dental Service Representative; Cantonese

LOCATION: Harry and Jeanette Weinberg Dental & Wellness Clinic

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Under the general supervision of the Dental Supervisor RDA-Clinic Coordinator and the Dental Operation Manager is the patient’s initial contact by phone or in person.

• Assembling and confirming patient schedule, make appointment reminder calls.
• Perform clinic reception duties: greet and register patients, answer phones, screen calls, and take messages.
• Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and scheduling appointments.
• Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.
• Undertakes all pre-authorization of treatment procedures with insurance or payors.
• Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
• With appropriate instruction, provide out-of-clinic referrals and follow-ups.
• Perform patient billing tasks that include timely electronic and manual processing of billable services, posting payments, reconciling or adjusting patient accounts, and transmissions of claims to insurances and third-party payors, etc.
• Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department.
• Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices, fax and copying.
• Provide other support or assistance to other staff as requested, when appropriate, and if time allows, such as language interpretation, etc.
• Foster an environment that promotes trust and cooperation among patients and staff.
• Implement and enforce clinic policies and procedures, including maintenance of patient confidentiality.
• Attend staff, department, and AHS general membership meetings.
• Assist in agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events, as requested and when duties allow.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

• Must show proof of high school diploma
• Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment.
• Bilingual/bicultural in an Asian language
  - Cantonese

• Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification, treatment pre-authorization, and patient billing.
• Some training in dental or medical terminology, preferably some formal training in dental assisting.
• Bilingual in English and any Asian Language strongly desired.

$28.87 - $30.13 an hour

• Medical, Dental & Vision premiums 100% paid by AHS
• Acupuncture & Chiropractic coverage
• 12 Vacation Days
• 12 Sick Days
• 12 Holidays + 3 Floating Holidays
• 3% 403(b) Employer Contribution + up to 2% Employee Match
• Commuter Benefits Flexible Spending Account (FSA) & Dependent Care Assistance
• Long-Term Disability Insurance