Community Center Attendant

Description

Division:
Special Works

Reports to:

Community Center Manager

Work Location:

Downtown Oakland Campus

Hours:

Part Time, Regular Tuesday-Saturday 8:00am-3:30pm

Status:
Non-Exempt / Hourly

Salary Range: $21.83- $23.83

Supervises: n/a

• Serves as the primary front desk presence, welcoming guests, volunteers, and visitors in a respectful, informed, and professional manner.
• Register guests for SVdP programs, events, and services.
• Utilize the SVdP internal database to maintain accurate records of guest services.
• Assists Community Center Manager and Woman’s Center Coordinator as directed.
• Demonstrates familiarity with all processes and procedures of the Community Center, Women’s Center, Men’s Center, Donation Gaylords, and Clothing Closet.
• Perform intake interviews to assess individual guest needs and determine appropriate services, resources, and referrals.
• Stamp, sort, and distribute guest mail in accordance with established procedures and guest service guidelines.
• Ensure fair, safe, and balanced use of Community Center and Women’s Center facilities.
• Assists Coordinator to track and enter metrics daily and report them monthly.
• Maintain a clean, safe, and welcoming environment throughout the Community Center.
• Assist in the implementation of volunteer- and client-friendly programming and activities in drop-in centers.
• Facilitate community center activities such as bingo, arts and crafts, and any other scheduled activities.
• Engage, train, support, and build positive working relationships with volunteers.
• Guides guests to SVdP programs and resources that meet their needs.
• Perform other duties as assigned to support the mission and operations of SVdP.

• Demonstrates a strong work ethic and willingness to work diligently to achieve challenging goals.
• Follows written and verbal instructions and willingly performs assigned tasks.
• Maintains accountability to supervisors and performance plans; receptive to supervision and feedback.
• Exhibits a positive attitude and serves as a constructive influence within a team.
• Demonstrates initiative, flexibility, creativity, and enthusiasm.
• Displays professionalism, maturity, sound judgment, and effective problem-solving skills.
• Self-motivated and disciplined, with the ability to set and achieve goals independently.
• Shows passion for and commitment to the mission of a leading human service charity.
• Is reliable, dependable, and trustworthy.
• Possesses strong written and verbal communication skills in English (Spanish a plus).
• Communicates effectively with internal and external customers.
• Provides excellent customer service, serving stakeholders in a professional, welcoming, and efficient manner.
• Thrives in a flexible, fast-paced, and growth-oriented environment while maintaining a positive, solution-focused attitude and sense of humor.
• Works collaboratively with others to foster a respectful, constructive work environment and effectively resolve conflicts.
• Maintains a cooperative, friendly, and helpful demeanor with clients and colleagues.
• Demonstrates strong attention to detail.
• Possesses excellent administrative and organizational skills.
• Takes ownership of job responsibilities and accountability for achieving goals.
• Models professional workplace conduct, including timely communication, transparency with supervisors, reliability, respectful meeting behavior, and actions that reflect positively on SVdP.
• Seeks additional challenges and opportunities for continuous learning and professional development.
• Coordinates, manages, develops, and engages volunteers effectively.
• Demonstrates the ability to motivate and develop others, including volunteers, to work productively and enthusiastically as part of a team.
• Handles unusual or difficult situations calmly and effectively without unnecessary escalation.

SPECIFIC

QUALIFICATIONS:

• Conversational Spanish.
• Ability to understand and model the ten culture change elements we promote at SVdP-Vincentians, Storytelling, Grit, Savvy, Volunteerism, Kindness, Joy, Kaizen, and Engagement.
• Proficiency with Windows, Word, Excel, e-mail, and Web Browser.
• Excellent time and priority management skills. Ability to successfully…