Onsite Customer Service Representative

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Common Interest Management Services, an Associa company, is one of the largest and fastest-growing Bay Area HOA community management companies. We are looking for a full time on-site customer service representative to join our team.

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. The pay range for this position is $22 - $26.44/hour.

We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Learn More About CIMS:

• Greeting residents & maintaining a concierge-level customer service presence.
• Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner
• Issue, track and follow-up on work orders for community maintenance, repairs, and front desk workflow management.
• Complete twice-weekly key audits.
• Handle packages and troubleshooting.
• Manage loading dock scheduling and elevator holds for residents and vendors.
• Provide general administrative support to support the office, general manager, and community, such as mail processing, data entry, filing, and other tasks as assigned.
• Manage building key/gate remote distributions and troubleshooting.
• Research, compile and format information into database and spreadsheets.
• Type, distribute, and track monthly violation letters which are copied, mailed and filed.
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.

• Excellent verbal and written communication ( Bilingual preferred )
• Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients
• Strong organization and multitasking abilities
• Two years experience and proven abilities in providing exceptional customer service
• Computer proficiency (Microsoft Office including Word, Excel and Outlook)
• Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team.
• We are looking for someone who is professional, confident, and have good problem-solving skills.
• Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required

• High school diploma or equivalent

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.