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Head of Retention & CX — DTC Coffee
Job in
Oakland, Alameda County, California, 94616, USA
Listed on 2026-02-06
Listing for:
Heirloom Coffee Roasters
Full Time
position Listed on 2026-02-06
Job specializations:
-
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading specialty coffee company in Oakland seeks a Head of Customer Experience & Retention. In this pivotal role, you will develop and execute retention strategies to enhance customer loyalty and lifetime value. Your responsibilities will include managing the subscription model, reducing churn, and overseeing the overall customer experience. Ideal candidates have over 6 years of experience in customer experience, lifecycle marketing, and DTC ecommerce, with a strong analytical background.
Join us in transforming the coffee industry with a focus on clean, healthy practices.
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