Senior Program Analyst Communications

THE OPPORTUNITY

Under the supervision of the Assistant Director of Communications and Government Affairs, the Senior Program Analyst – Communications will:

• Lead audience-centered communications, outreach, and engagement for diverse audiences across multiple transportation planning and capital projects supporting planning, project delivery, and construction efforts;
• Support the planning and projects teams in developing and implementing outreach and engagement plans to support planning initiatives, programs, and various stages of project development for capital projects;
• Communicate effectively with the public. stakeholders and partner agencies about agency activities, with a focus on transportation plans projects, including all stages of project development and construction of capital projects;
• Lead ongoing project communications with the public, stakeholders and partner agencies for projects in the construction phase, including schedules, impacts, and engagement opportunities, serving as key point of contact and Public Information Officer for specific capital projects in the construction phase;
• Develop and manage communications materials, including fact sheets, web content, presentations, public notices, and other outreach materials that translate technical information into accessible content;
• Manage related digital and social media communications efforts; and
• Contribute to Communications Team administrative responsibilities, including maintaining digital archives, coordinating vendors, and managing invoicing and records maintenance processes.

Alameda County is the geographic center of the San Francisco Bay Area, located east of the San Francisco Bay, extending to Livermore in the East and from Albany in the North to Fremont in the South. Alameda County encompasses 821 square miles of land and has a population in excess of 1.6 million, making it the second most populated county in the Bay Area.

Alameda CTC is a joint powers authority that plans, funds and delivers transportation programs and projects that expand access and improve mobility in Alameda County. Alameda CTC was created by the merger of the Alameda County Congestion Management Agency and the Alameda County Transportation Improvement Authority to allow for better coordination of transportation planning and programming within the County, as well as position Alameda County jurisdictions and transit agencies to better compete for limited state and federal transportation dollars.

Together, We Deliver Excellence. Alameda CTC is invested in making a positive impact. Our staff values a nurturing environment with visionary thinking to deliver our mission. We embrace the diversity of our vibrant teams and actively collaborate toward our common goals. Staff at Alameda CTC advance inclusivity and trust through open, honest, and respectful communication. Our culture is built together, day by day, in every action we take.

We Are, Who We Serve. Alameda CTC is committed to serving the people of Alameda County. We aspire to be people-centric by celebrating those who bring their authentic selves to work, and we support the needs of our very diverse communities. We strive to cultivate opportunities that address historical inequities by inviting and engaging multiple perspectives. We set the standard for diversity, equity, and inclusion and our leadership cultivates a workplace that empowers staff to reach their potential.

Alameda CTC recognizes inequities in marginalized communities and is committed to advancing racial, socio-economic, and environmental justice to maintain the diversity of our communities. Alameda CTC adopts and implements deliberate policies, systems, and actions to deliver transportation funding, projects and programs that result in more equitable opportunities and positive outcomes for marginalized communities.

• Be flexible, highly detail-oriented, able to manage time, work under tight deadlines, balance multiple projects, and respond effectively when priorities shift;
• Possess strong writing and editing skills, with the ability to translate technical concepts into clear, accessible and customer-service oriented content for diverse audiences;
• Be able to successfully manage and deliver communications plans using strong project management skills including for budgets, schedules, and managing a diverse team of staff and consultants;
• Maintain experience in communications for transportation plans and projects, including complex construction projects;
• Bring skills and a commitment to collaboration and building partnerships;
• Have experience convening and facilitating collaborative discussions with technical teams and partners to develop clear, coordinated communications strategies and messaging;
• Value inclusive engagement and have experience reaching communities that face systemic barriers to information and engagement;
• Be comfortable using digital tools to communicate with the public, including websites, email, and…