Product Growth Manager

Location: Remote, New York City, or Oakland

• Please note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices. Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.

Role Type: Full-time

Compensation: For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.

Hires remotely in: United States

Experience: 3+ years of relevant work experience

Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists.

That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.

Please note this role is not a Product Manager and does not handle product development.

Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and  build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making.

Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward.

People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners, build deep relationships, and are empathetic to the people we serve.

We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users.

What you’ll do:

• Manage new product rollouts onsite and virtually, including training new users
• Run state-agnostic broad-reaching and scaled engagement and adoption tactics
• Run state-specific custom-tailored engagement and adoption tactics
• Manage inbound feedback and support requests from users
• Represent the company’s brand and tone in all external interactions
• Track and measure the results and outcomes of all Product Growth work

• Rollouts (35%): Make sure the product is launched and landed successfully, getting new users excited and regularly using it. Includes defining and executing a measurement plan, onsite training, virtual launch trainings, creating static launch materials, coordinating with state and internal counterparts, and building a post‑launch nurturing plan.
• Scaled adoption tactics (35%): Plan and execute creative and engaging virtual adoption tactics that scale across all partner states, such as awareness campaigns, usage competitions, training on-site representatives, and print materials.
• Tailored adoption tactics (15%): Support state leadership in achieving their usage and adoption goals by enabling tactics like issuing usage mandates, building trainings into new officer onboarding, adding entry points to the product from intranet platforms, and enabling write‑back to their systems.
• User feedback and support (15%): Be the first responder for feedback and support requests, synthesize bug reports and feature requests, and communicate them to product, engineering, and state engagement teams. Includes handling chat, emails, platform configuration, and capacity tracking.

In the first year, a wildly successful hire will increase…