General Manager - Plans

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 Gov Tech startup.

Promise Pay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. Promise Pay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity.

The mobile-friendly Promise Pay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. Promise Pay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences.

The General Manager of Payment Plans owns Promise’s largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations.

You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding Promise Pay’s reach across State, Local, Utility, and Federal segments.

• Own overall business performance for Promise Pay, including revenue growth, margins, and product adoption
• Define and execute strategies across new business, expansion, and operations
• Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets
• Drive high-quality implementations that improve time-to-value and lower delivery costs
• Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics

• Own the Payment Plans roadmap with a focus on stability, scalability, and innovation
• Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems
• Increase automation and improve usability to drive higher completion rates and reduce friction
• Apply data and behavioral insights to optimize customer engagement and revenue recovery
• Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics

• Shape market messaging, value propositions, and segment-specific opportunities
• Partner with Sales to ensure alignment between customer needs and product capabilities
• Identify new opportunities where Promise Pay can create high impact and strong unit economics
• Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion

• 10+ years of experience in product, operations, or general management
• Experience in fintech, payments, SaaS, or regulated public-sector…