Service Advisor

Job Details

Job Location
:
Timbrook Ford of Oakland - Oakland, MD 21550

Position Type
:
Full Time

Salary Range
: $15.00 - $18.00 Base+Commission/month

Do you enjoy working with people and have a passion for the automotive industry? We're looking for a customer-focused and motivated Service Advisor to join our team! In this role, you’ll be the bridge between our customers and technicians—helping ensure every visit is smooth, transparent, and stress-free.

• Greet customers and listen to their service needs
• Write and manage repair orders from drop-off through delivery
• Communicate with technicians to gather repair recommendations
• Explain repairs, costs, and warranty details clearly and professionally
• Maintain communication with customers throughout the service process
• Review completed repairs, process payments, and ensure customer satisfaction
• Help achieve department sales goals and high customer service scores
• Other duties as assigned by management

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance.
• Voluntary benefits.
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts
• A supportive, team-based environment and strong leadership

• 1–3 years of service advisor or automotive customer service experience preferred
• Excellent communication and organizational skills
• Strong multitasking ability in a fast-paced environment
• Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealer track, etc.)
• High school diploma or equivalent required
• Valid driver's license and clean driving record