Specialist Clerk II

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Failure to submit the Supplemental Questionnaire will result in disqualification. Qualified bilingual persons who speak English and are also fluent in:
Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrinya, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi‑weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. Applications and Supplemental Questionnaires will only be accepted online.

THE POSITION:
Under general supervision, Specialist Clerk II’s do the most difficult or complex clerical work, requiring the exercise of substantial initiative, judgment, and independence within the framework of County or department policies and procedures; and to do related work as required. Incumbents of positions in this class perform duties requiring greater exercise of initiative and judgment beyond that of the lower‑level Specialist Clerk.

Specialist Clerk II requires a more thorough knowledge of broad and complex procedures, systems, rules, codes and policies in order to perform assigned duties. Positions are often characterized by the time constraints to complete tasks and include substantial financial and/or legal liability to the County of the tasks. The position is expected to function in a sensitive and highly confidential environment where incumbents exercise considerable independent judgment and decision making in areas such as investigations, employee relations, protective services or vendor/contract coordination for a County agency.

Performance at this level requires the ability to interpret and apply specific codes, laws, ordinances, legal documents or technical terminology. Such positions normally require a minimum of one year of training in order to make decisions and determinations based on the specialized department and program knowledge. For more information about the job classification, visit:
Specialist Clerk II (#1129).

THE VACANCIES:
We are currently recruiting to establish a countywide eligible list that will be used by any County department or agency needing to fill a vacancy in this classification. There are immediate vacancies in Alameda County Health, Assessor's Office, Human Resource Services, Library, Probation Department, Sheriff's Office, and Social Services Agency.

• Strong office support skills and experience.
• Relevant computer applications knowledge and experience.
• Demonstrated success in the following areas: actively participates as a valued member of a work team; maintains effectiveness when experiencing major changes in priorities, procedures and/or responsibilities; assimilates and applies newly learned information on the job; provides exceptional service to internal and external customers; maintains quality performance while under pressure or opposition; ensures the quality and accuracy of work products; utilizes effective approaches for choosing a course of action;
  
  establishes and maintains effective working relationships with those contacted in the course of work; excellent oral and written communication.

• The equivalent of one year of experience in the class of Specialist Clerk I or in an equivalent or higher level clerical class in the Alameda County classified service (Non‑classified includes District Attorney’s Office and the Hospital Authority).
• The equivalent of three years of full‑time clerical experience.
• License:
  Some positions may require a valid California Driver’s license.
• NOTE:
  
  The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.