Operations & Gallery Manager – Custom Window Treatment Boutique Retail

Beyond Shades is a boutique retailer.

A Hunter Douglas Gallery and custom window treatment showroom. We are a high-touch, appointment-driven business known for white-glove service, expert guidance, and a refined client experience.

Our showroom operates seven days a week with soft retail hours, typically closing at 5:00 pm on weekdays and earlier on weekends. This is not a late-night or high-chaos retail environment. It is a structured, client and team focused business where consistency, organization, and calm leadership matter.

We are seeking an Operations & Gallery Manager who enjoys running a well-organized operation, maintaining standards, and supporting a small team in delivering an elevated client experience. This role owns day-to-day operations and serves as the operational anchor for the business, allowing ownership and Design Consultants to focus on growth and client relationships.

If you value structure, accountability, and a steady, professional environment — and you take pride in running a smooth, efficient operation — this role may be an excellent fit.

What You’ll Do

Own Daily Operations

• Oversee daily front-line operations, including calls, messages, scheduling, and in-gallery experience

• Ensure all client interactions align with Beyond Shades’ service standards and brand voice

• Maintain showroom readiness and operational flow during open hours

• Ensure consistent coverage and smooth operations through planning, scheduling, and process — not constant after-hours availability

Drive Accountability

• Support and hold team members accountable to established expectations

• Provide feedback, guidance, and correction when standards are not met

• Ensure follow-up, responsiveness, and accuracy across all client files

• Escalate issues appropriately and resolve problems calmly and professionally

Maintain & Enforce Systems

• Maintain and refine existing SOPs for intake, follow-up, service, sales flow, and showroom processes

• Use daily and weekly checklists to keep operations consistent

• Audit open client files, samples, and service items for accuracy and completion

• Ensure systems are followed consistently and reliably

• Ensure new leads are routed correctly and handled promptly

• Support the coordination of measuring, quoting, ordering, installation, and service workflows

• Protect the client experience by keeping projects organized and moving forward

• Create the operational consistency that allows Design Consultants to focus on selling

Serve as the Operational Anchor

• Act as the primary point of operational leadership within the gallery

• Communicate clearly with ownership regarding workflow, issues, and improvements

• Identify inefficiencies and implement practical solutions

• Keep people, processes, and priorities aligned

How Success Is Measured

• Leads are responded to promptly and followed up consistently

• Client files and orders are accurate and complete

• Showroom standards are maintained daily

• Operations run smoothly with minimal owner intervention

• The team understands and follows established processes

• New business flows efficiently through the operational pipeline

Who You Are

You are likely to succeed in this role if you are:

• Organized, dependable, and accountable

• Comfortable managing day-to-day operations and people

• Process-oriented and detail-focused

• Calm, professional, and steady under pressure

• Confident addressing issues directly and respectfully

• Experienced in boutique retail, luxury service, hospitality, design studios, or similar environments

Compensation & Schedule

This is a full-time, onsite role with a predictable schedule aligned with boutique retail hours. Evening work is limited, and weekend hours are shorter, with the showroom closing earlier on Saturdays and Sundays.

• Base salary range is approximately $60,000–$75,000, depending on experience, with the opportunity for a performance-based bonus tied to new business and operational success.