Area Supervisor

Area Supervisor

Ross Stores, Inc. invites applications for the Area Supervisor role.

Ross is the leading off‑price retail chain with over 2,200 stores, offering high‑quality brands at extraordinary savings. The company values people, teamwork, and a commitment to diversity, equality, inclusion, and community.

Area Supervisors are members of Store Leadership responsible for a specific area of the store and serve as Manager on Duty, overseeing opening and closing, supervising associates, maintaining a friendly retail environment, ensuring merchandise presentation, and executing operational processes.

• Practice safety as the number one priority.
• Maintain high awareness on the sales floor and correct or report unsafe conditions or practices.
• Manage building security including entrance/exit control, EAS devices daily checks, cash office security, armored carrier pick‑ups, and register area security.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety through accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates using company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with the company dress code; ensure associates adhere to this code.
• Keep all areas of the store clean, well‑maintained, and merchandised to standard.
• Be responsible for daily trash removal.

• Ensure recovery, sizing, and markdowns are completed to company standards through education, task assignment, and follow‑up.
• Responsible for receiving merchandise trucks when needed.
• Process all merchandise with a sense of urgency.
• Handle receipt of all non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms.
• Assist in placing merchandise on the sales floor after processing.
• Ensure back‑stock is secured and processed per company policy.
• Handle merchandising of departments, including back stock.
• Reduce loss due to damage.
• Ensure compliance with monthly presentation guidelines in the assigned area.
• Manage floor moves and signs, including promotional signing.
• Perform re‑wraps as needed.

• Comply with the Loss Prevention Awareness Program, maintaining a strong customer service presence on the sales floor.
• Demonstrate integrity and honesty in all interactions; safeguard confidential information, cash, credit card information, and merchandise.
• Maintain Public View Monitor (PVM) system properly.
• Conduct Code 50 package inspections.
• Execute all company best practices, maximizing productivity by minimizing steps and touches.

• Execute company best practices, minimizing unnecessary steps; ensure associates meet front‑end standards.
• Maintain pace, energy, and presence at the front end, managing lines to expedite customer wait time.
• Train and coach associates on cash registers, shortage control policies, and other front end procedures.
• Control retail associates’ break schedules, backups, lunches, and breaks.
• Ensure all equipment works properly.
• Maintain supplies and recovery for the front end.
• Ensure go‑backs are expedited, properly scanned, security‑tagged, and ticketed.
• Teach associates the “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end, aisle tables, men’s/women’s four‑way features, and specialty racks.

• Maintain and clean fitting rooms.
• Audit and account for all fitting room garment tags per company policy.
• Ensure go‑back compliance throughout the day, ticketing, scanning, nubbling, and security‑tagging of returned merchandise.

• Ensure cash pulls and bank deposits are conducted per company policy.
• Control the front end when needed, adhering to policies for refund approval, associate purchase approval, securing tills and cash in…