Quality Representative

Requisition

We are seeking a Quality Representative (QR) who will work with the Group Lead (GL), customers, and other quality professionals to support/develop quality processes, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support the Business Services Directorate. This position resides in the Mission Support Services Group in the Quality Assurance DIVISION, in the ESH&Q Directorate, at Oak Ridge National Laboratory (ORNL).

This position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission.

ORNL is the largest U.S. Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace.

• Provide support to the Business Services Directorate to address issues, enhance performance, and achieve desired business results.
• Provide quality planning assistance on various tasks, projects, work evolutions; assess work in progress, including documentation reviews against specifications and requirements.
• Provide guidance to line management, staff, and customers on use of QA tools and processes; facilitate continuous improvement initiatives with line management, staff, and customers.
• Conduct investigations, analyze quality and performance issues, verify corrective actions, and resolve non-conformances, including PAAA, NQA-1, ISO-9001 non-compliances.
• Serve as a Point of Contact for coordinating internal and external assessments; supports assessment planning, implementation, follow up activities, response, and closure of issues and commitments.
• Review audit and assessment results; evaluate risk and severity of identified items and ensure appropriate actions are taken to eliminate non-conformances.
• Develop project plans, checklists, procedures, and guidance for efficient and effective deployment of management system and organizational requirements and processes.
• Establish and maintain effective working relationships with customers, peers, and stakeholders; identify and understand customer needs, support the implementation of quality initiatives, assess satisfaction, and exchange feedback and lessons learned.
• Analyze, interpret, and communicate quality and performance data to management in support of established metrics and goals.
• Write comprehensive executive summaries, effective and actionable problem statements, thorough issue closure statements, concise communication plans, and other written communications as requested.
• Prepare and present presentations for items ranging from safety topics to business topics to technical topics.
• Support the review of procurements for quality aspects and follow procurement quality procedures.
• Support continuous improvement initiatives in support of quality and performance management.
• Actively participate in meetings, business planning activities, and reviewing activities for assigned organization.
• Serve as technical or quality expert by communicating effectively with all levels of management and responding to targeted questions from the field or other organizations.
• May support vendor audits.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.

• A BS/BA degree in science, engineering, health and safety, or a related technical discipline.
• A minimum of 2-4 years of quality experience.
• A working knowledge of recognized Quality Standards such as NQA-1, ISO 9001, and quality concepts.

• Basic level of knowledge in a technical specialty plus track record managing technical projects.
• Knowledge of a wide range of principles, theories, professional competencies & application techniques plus knowledge of other disciplines and functions.
• Some experience applying & demonstrating these competencies leading technical programs.
• Familiarity with ORPS, PAAA, and DOE regulations is desired.
• Experience in Six Sigma methodologies and/or other process improvement methodologies, as well as the ISO 9001 Quality Management System, are considered pluses.
• Exceptional teamwork, statistical skills, and a positive, meticulous nature with a penchant for detail and precision are required attributes.
• Ability to use analytical skills to identify resolution of…