Electronics Service Technician

Overview

Rapiscan Systems, Inc., an OSI Systems Company, is seeking an Electronics Service Technician. We are proud to be a trusted provider of advanced radiation measurement systems for ports, borders, military, high‑threat facilities, and critical infrastructure all over the world. Be a part of our mission to provide our customers with best‑in‑class cargo and vehicle radiation screening systems and services to combat terrorism.

The Electronics Service Technician performs in‑house diagnostics and repairs of detectors and/or electronics returned from the field or by our customers. This includes all aspects of the process: from receiving the RMA request, sending the RMA information, contacting the customer if additional fault information is required, performing diagnostics and repairs (mostly electrical in nature but may include mechanical modifications also), documenting the fault and repairs made, packaging the repaired detector and/or electronics and submitting a shipping request.

• Performs repairs on customer returned electronic components, including reproducing the fault, isolating the fault, conducting the necessary repairs and acceptance testing.
• Installs bootloaders, programs FPGAs and installs firmware as required for the vast array of products supported. Maintains a record of firmware versions required by each customer.
• Handles radioactive sources in accordance with company policy.
• Assists with system installations in the field when necessary, including travel as required.
• Follows the RMA process to completion.
• Maintains the accuracy and integrity of the RMA database (e.g., part description, serial number, fault, evaluation date, repair status, failures found, repairs made, acceptance tests performed).
• Works with Engineering to develop Acceptance Test Plans for all repaired components.
• Collaborates with Engineering to maintain an understanding of all existing electronics and detector operations.
• Maintains Service stock levels and parts ordering, anticipating future needs and ensuring escalation of critical and time‑sensitive material issues.
• Maintains Service stock of new/repaired electronics and components for repair (MRB).
• Performs daily updates to inventory, shipping and receiving records, and logs to maintain accuracy.
• Builds, maintains and manages professional and consistent customer relationships.
• Compiles parts data reports for Service, Engineering, and Sales when needed.
• Prepares, analyzes and reviews all Service‑related documentation.
• Upholds the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrates behavior consistent with the Company’s Code of Ethics and Conduct.
• Reports any quality problems or defects to a manager or senior management for corrective action to be implemented and to avoid recurrence of the problem.
• Assumes duties that may be modified or assigned at any time to meet the needs of the business.

• Associate’s Degree in Electronics or equivalent documented electronics technical training.
• Three (3) or more years of experience testing electronics systems with a superior understanding of software/firmware/hardware interactions.
• Thorough knowledge of microprocessor theory and troubleshooting experience.
• Thorough knowledge of engineering prints, diagrams, specifications, and schematics.
• Must possess manual dexterity and manipulative skills necessary to perform required duties proficiently.
• Ability to read, understand and implement verbal and/or written instructions, requirements, procedures, and specifications.
• Ability to work independently and communicate effectively both inside and outside the department.
• Skills required in surface‑mount soldering, reading schematics, utilizing test equipment, and identifying components. IPC Certification in soldering preferred.

Please review our benefits here:
Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and…