AVP Retail - Southern

The Final date to receive applications for this opportunity is January 26, 2026.

Role
:
The AVP Retail works directly with the VP Retail to mentor, lead and direct all solutions based within the assigned region for ORNL Federal Credit Union. This role assists the VP Retail in designing, recommending and executing short- and long-term sales, people and asset growth strategies; and enforces policies and procedures to remain compliant with all regulatory requirements.

Essential Functions & Responsibilities
:

• Delivers credit union strategic objectives at business line level by conducting branch visits; observes and coaches the management team to deliver balanced performance and business growth. In addition, observation of branch for staff and facilities to ensure our brand.
• Provides direction and guidance; supports compliance and adherence to all policies and procedures.
• Works with the Regional VP(s) to develop plans of actions to increase sales and service strategies and goals for business line and ensure employee engagement.
• Utilizes business platforms to review production/service reports with Branch Managers and adjust sales and service strategies as appropriate.
• Participates in credit union initiatives, projects, and community events; some travel may be required for industry, community and sponsored events.
• When warranted, participates in interviews for business line and provides input and guidance on selection.
• Performs other duties as assigned.

Experience
:
Five or more years of Sales/Service Leadership experience required; eight to ten years' experience, preferred. Experience developing large geographically diverse teams, preferred. Ability to demonstrate a positive sales record (met or exceeded goals for a minimum of 2 consecutive years within the last 5 years), preferred. Solutions-based selling experience in any one or all of the following areas required: hardware, software, retail or financial services.

Education
:
Bachelor's degree in business management or related field, or an equivalent combination of education and experience, required.

• Must have a track record of building strong, effective teams of people with complementary skills.
• Must possess strong collaborative problem solving skills and strong project management skills.
• Ability to communicate clearly and professionally with all levels of the organization.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent time management skills and accustomed to working with deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.