IT Specialist

We are hiring an IT Specialist to provide end user support across more than ten thousand Windows/Macintosh/Linux computers and mobile devices throughout ORNL! This position resides in the Client Support & Engineering Services group of the Digital Services Infrastructure & Operations division in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

In this role, you will support ORNL’s executive staff having tier-two computing issues. You will participate in the analysis, design, maintenance, and documentation of intermediate level information technology services for Windows, Macintosh and Linux computers throughout ORNL. Additionally, you’d lead IT technical programs impacting all ORNL staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.

Responsibilities include resolving or addressing incidents or requests and serving as one of the main points of contact for ORNL IT services. These services include supporting:
Operating systems; mobile devices (specifically iOS); E-Mail;
Backup systems;
Active Directory; software product updates; vulnerability resolution; and various support of other software products used on ORNL desktop systems.

• Respond to medium-scale technical issues without supervision, including, but not limited to, areas covering incident responses; networked computing systems; and computing instrument integration to scientific/research devices.
• Provide specialized services like the design of information technology computer needs for staff.
• Test and verify intermediate-level technology-based procedures and processes.
• Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead.
• Research new technologies and give training on them as needed.
• Support all aspects of mobile device related issues.
• Additional assignments may also be given.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

• A BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of 2 to 4 years of aligned professional experience is required for consideration.
• Proven knowledge and experience supporting Linux, Macintosh and Windows platforms in an enterprise environment.
• Experience providing white glove support for executive staff.

• Being able to visualize a problem or situation and to resolve it abstractly.
• In-depth knowledge of computing systems integration in a research environment.
• Friendly and helpful demeanor, able to professionally interact with anyone.
• Ability to identify and resolve technical issues working independently or as part of a team.
• Communicate effectively with technical staff and end-users.
• Working independently.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within assigned time frames, and adapt to constantly evolving needs.
• Experience resolving network issues.
• Experience with ITIL-based concepts.
• Ability to provide basic to intermediate support for Linux operating systems.

Visa sponsorship is not available for this position.

This position requires the ability to obtain and maintain an HSPD-12 PIV badge.

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80‑year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,200 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment.

These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy,…