Marketing Coordinator

Base pay range

$50,000.00/yr - $70,000.00/yr

Position Title:
Customer Specialist/Marketing Coordinator

Position:
Full-time (No Work From Home)

Hours:

Daytime 9:00 am to 5:00 pm

Location:

Oak Park, Michigan - Candidates must be available to work onsite/in-person.

Our client, headquartered in Oak Park, Michigan, is seeking a motivated, customer-focused Customer Specialist/Marketing Coordinator.

• Handle inbound and outbound sales calls with a professional, customer-first approach
• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effective solutions
• Build and maintain strong relationships with new and existing customers to encourage repeat business
• Identify sales opportunities and collaborate with the sales team to meet and exceed performance goals
• Process customer orders accurately and ensure timely fulfillment
• Maintain and update customer accounts, documenting all interactions and transactions in the CRM system
• Resolve customer concerns efficiently and escalation of complex issues when necessary
• Prepare routine sales and customer service reports to support continuous improvement initiatives

• Prior experience in inside sales and/or customer service preferred
• Excellent verbal and written communication skills
• Strong problem‑solving abilities with the ability to manage challenging interactions professionally
• Proficiency with CRM platforms and Microsoft Office applications
• Ability to work independently while contributing effectively within a team environment
• Strong organizational skills and attention to detail
• Positive attitude and a commitment to delivering high-quality customer experiences

Not Applicable

Full-time

Sales, Customer Service, and Marketing

Business Consulting and Services