IT Support Technician

Oak Park, United States | Posted on 03/03/2026

We are seeking an IT Support Technician to provide day-to-day technical support for clinical and administrative staff. This role is responsible for delivering high-quality assistance with user accounts, healthcare applications, EMR/EHR access, password resets, and general IT support.

This is an excellent opportunity for a tech-savvy, service-oriented professional who enjoys helping users, solving problems, and supporting mission-critical healthcare operations.

• Respond to inbound support requests from internal users via phone, email, and ticketing system
• Provide first-level technical support for common issues, including:
• Account lockouts
• EMR/EHR and healthcare application access issues
• VPN connectivity
• Basic network and connectivity troubleshooting
• Troubleshoot software issues and basic hardware problems using established procedures, internal documentation, and knowledge base resources
• Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system
• Escalate more advanced or unresolved issues to higher-level IT support teams or application specialists
• Deliver excellent customer service to clinical and non-clinical users with varying levels of technical ability
• Maintain strict compliance with HIPAA, data privacy, security, and confidentiality requirements
• Assist with high-volume support periods, system rollouts, and special IT projects as needed

• High school diploma or GED required
• Associate degree in Information Technology, Computer Science, or related field preferred
• HIPAA/compliance certification required
• At least 1 year of IT help desk, technical support, desktop support, or service desk experience preferred
• Experience supporting users in a healthcare, hospital, medical office, or clinical environment preferred