Admission Registration Lead

Admissions Registration Specialist Lead

Location:

Oak Park, Illinois

Business Unit:
Rush Oak Park

Hospital:
Rush Oak Park Hospital

Department:
Patient Registration

Work Type:
Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 3

Work Schedule:

8 Hr (11:00:00 PM - 7:30:00 AM)

Pay Range: $20.19 - $31.80 per hour

The Admissions Registration Specialist Lead is responsible for reviewing patient registration for all types of admissions and elective procedures and specimens to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist Lead is proficient in working in a multitude of work queue assignments outside their assigned ones. They support orientation to standard works for new staff, assist management with daily operational duties and reports, and perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing.

They exemplify Rush mission, vision, and values and act in accordance with Rush policies and procedures.

• High school graduate or equivalent.
• 1-2 years of relevant experience.
• Experience with in a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listening skills.
• Basic keyboarding skills.
• Ability to analyze and interpret data.
• Critical thinking, sound judgment and strong problem‑solving skills essential.
• Team oriented, open‑minded, flexible, and willing to learn.
• Strong attention to detail and accuracy required.
• Ability to prioritize and function effectively, efficiently, and accurately in a multi‑tasking, complex, fast‑paced, and challenging department.
• Ability to follow oral and written instructions and established procedures.
• Ability to function independently and manage own time and work tasks.
• Ability to maintain accuracy and consistency.
• Ability to maintain confidentiality.

• Associate’s Degree in Accounting or Business Administration.
• Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

• With a high degree of accuracy, collects, verifies, and enters into Epic the patient’s demographic, employer, financial, emergency contact, insurance, subscriber, and case‑specific information, such as referring physician and diagnosis.
• Consistently obtains patient signature and scans all necessary documents for completion of the admission process; consent, , insurance card, MIMS, OBS, COB, etc.
• Consistently and accurately obtains and interprets the patient’s insurance benefits and possesses the ability to communicate this information accurately to the patient and co‑workers.
• Has the ability to determine the patient’s financial obligation and communicate this information accurately and with respect to the patient.
• Performs registration functions consistent with federal, state and local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security regulations and JACHO.
• Understands and is able to communicate coverage‑related concepts to the patients, i.e., pre‑certification and out‑of‑network.
• Proficient in navigating their own EPIC work queues, as well as assisting in other team members’ work queues in order to maximize department’s ability to move performance of registration duties.
• Functions as a preceptor for new hire orientation by assisting supervisors in monitoring the new hire’s ability to perform the scope of work of their job. Acts as a resource to new staff by answering questions, assisting in…