Cashier, Retail
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
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Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
ResponsibilitiesEssential Job Functions:
- Greet, engage, and assist customers actively and visibly.
- Process customer transactions quickly, accurately, and efficiently at the check lane.
- Understand and operate the Point of Sale (POS) system, handling various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, loyalty offers, coupons, and checkout procedures per company policy.
- Adhere to company limits on cash shortages and overages, working honestly to control loss.
- Follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
- Report pricing discrepancies to the Scan Coordinator.
- Follow established procedures for postage stamps, gift cards, and coupons.
- Stay updated on current, upcoming, seasonal, and special ads.
- Comply with food safety regulations and guidelines.
- Reinforce safety programs, identify unsafe conditions, and notify management.
- Perform preventive maintenance by inspecting equipment and reporting issues.
- Create a welcoming environment by assisting customers with product questions.
- Follow all applicable laws and company policies.
- Work effectively in high-paced and stressful environments.
- Manage conflicts cooperatively and professionally.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve issues.
- Support and assist minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodations.
Minimum Position Qualifications:
- Customer service experience
- Effective communication skills
- Basic math skills (counting, addition, subtraction)
Experience:
- Customer service experience
- Experience as a Bagger or Courtesy Clerk
Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve customers in over 40 stores in the Chicago Metro area. As part of Kroger, we pride ourselves on diversity and innovation, creating great experiences for our customers, communities, and team members. We value caring, purpose-driven individuals eager to learn and grow with us.
If you need reasonable accommodation during the application process, please call or contact the store management.
What You’ll Receive From UsThe Kroger Family offers comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities. For more details, visit our Benefits Page.
Additional Information- Seniority level:
Entry level - Employment type:
Part-time - Job function:
Other - Industries:
Retail
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