Customer Services Assistant

Job Summary

Assist the department librarians by initiating and reinforcing consistent workflow, providing excellent patron services, and supporting outreach initiatives.

AR 2420

Title: Customer Services Assistant

Salary Grade: III

FLSA: Non-Exempt

Location: Customer Services

Supervisor: Department Head, Customer Services

Job Summary: Assist the department librarians by initiating and reinforcing consistent workflow, providing excellent patron services, and supporting outreach initiatives.

• Perform circulation and ILL duties as scheduled, including but not limited to: issuing library cards, checking materials in and out, processing holds, receiving and recording fees and payments, making change for copier, counting and recording daily receipts, delivering daily deposit.
• Answer patron account, circulation, or directional questions placed in person or via phone or email.
• Assist patrons in locating materials, access the online catalog, and use of library equipment.
• Assist with selection for audiovisual materials.
• Examine returned audio-visual materials, clean library materials, and make simple repairs.
• Explain library circulation policies to patrons and staff.
• Keep informed of developments in the library field through reading and participation in professional activities and meetings.
• Perform other tasks assigned by department supervisor.

• High school diploma required;
  Interest and ability in working with the public.
• Communicate effectively both orally and in writing.
• Computer literacy and keyboarding skills.
• Strong interpersonal skills, interacting pleasantly and clearly in person, on the telephone, and through email.
• Ability to lift 25 lbs. and maneuver a 250 lb. cart.
• Schedule includes evenings/weekends.

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