Customer Services Assistant

The Oak Lawn Public Library has an opening for a
Full-Time Customer Services Assistant, Grade III, Step 1 in the Customer Services Department.

This is a 37 ½ hour per week, non-exempt position. The work schedule is evenings/weekends.

Starting Salary: $32,896.56 per year
Salary Range: $32,896.56 - $36,991.44

Position includes an excellent full benefits package, including vacation leave, sick leave, personal business leave, a floating holiday, birthday holiday, insurance benefits, and participation in the IMRF pension plan, in accordance with current Administrative Regulations (ARs) and the AFSCME Collective Bargaining Agreement.

• Assist the department librarians by initiating and reinforcing consistent workflow, providing excellent patron services, and supporting outreach initiatives.
• Perform circulation and ILL duties as scheduled, including but not limited to: issuing library cards, checking materials in and out, processing holds, receiving and recording fees and payments, making change for copier, counting and recording daily receipts, delivering daily deposit.
• Answer patron account, circulation, or directional questions placed in person or via phone or email.
• Assist patrons in locating materials, access the online catalog, and use of library equipment.
• Assist with selection for audiovisual materials.
• Examine returned audio-visual materials, clean library materials, and make simple repairs.
• Explain library circulation policies to patrons and staff.
• Keep informed of developments in the library field through reading and participation in professional activities and meetings.
• Perform other tasks assigned by department supervisor.

High school diploma required;
Interest and ability in working with the public;
Communicate effectively both orally and in writing;
Computer literacy and keyboarding skills;
Strong interpersonal skills, interacting pleasantly and clearly in person, on the telephone, and through email;
Ability to lift 25 lbs. and maneuver a 250 lb. cart;
Schedule is evenings/weekends.

please submit your resume, cover letter, three professional references, and employment application via Paylocity. All documents are required for job consideration. Failure to follow the instructions provided will result in an automatic disqualification.

Oak Lawn Public Library
9427 S Raymond Ave
Oak Lawn, IL 60453