Field IT Specialist II

Position Summary

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bioMérieux middleware and instrument software solutions across varied customer environments. This mid‑level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance.

Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer‑facing projects in a dynamic setting.

• Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
• Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional.
• Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work.
• Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance.
• Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions.
• Collaborates with customers to identify system‑related challenges, research solutions, and implement corrective actions.
• Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
• Provides customers with information about available systems, options, and consumables, and coordinates with sales teams to support ordering.
• Obtains and maintains CRM certification to support service investigations and documentation.
• Supports revenue growth by promoting value‑added projects, products, and services.
• Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes.
• Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test‑related issues.
• Provides on‑site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required.
• Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed.
• Performs all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.

• Bachelor's Degree in computer networking, cybersecurity or related field required.

• 2+ years of professional related experience as it relates to:
• LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems.
• End‑User support required; systems marketed by bio Merieux a plus.
• Industrial Microbiology or related field preferred.

• Functional skills including critical thinking, adaptability, time management, communication, problem‑solving and digital literacy.
• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Effective and efficient problem analysis that leads to high‑quality decisions.
• Analyze data and make decisions/recommendations, using data to guide decision‑making and provide suggestions for improvement.
• Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture.
• Planning objectives and strategies to achieve them within a set timeline.
• Organizing work and resources efficiently to ensure smooth operations.
• Troubleshooting issues to identify and resolve problems efficiently.
• Demonstrates assertiveness and confidence in the face of a challenge.
• Ability to work cross‑functionally allowing for better collaboration and communication when…