Customer Service Representative

About the Role:

Join Culligan 48MN as a Customer Service Representative in Oak Forest, IL, where you'll be the voice of our brand and the first point of contact for our valued customers. Be a part of a dynamic team that prides itself on exceptional service and making a difference in our community.

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
• Assist customers in troubleshooting issues with water treatment products and services.
• Process orders, manage account updates, and handle billing inquiries accurately.
• Provide product information and recommendations to enhance customer satisfaction.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Maintain customer records and documentation in our ERP system (DMS).
• Participate in training sessions to stay updated on new products and services.
• Contribute to a positive team environment through effective communication and support.

• High school diploma or equivalent; associate's degree preferred.
• 1-2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and customer relationship management (CRM) software.
• Ability to handle difficult situations with empathy and professionalism.
• Detail-oriented with strong organizational skills.
• Flexible and adaptable to changing priorities in a fast-paced environment.
• Passion for helping customers and a commitment to delivering outstanding service.

Culligan 48MN has been a trusted name in water treatment solutions for over 90 years, serving the Oak Forest community with dedication and expertise. Our customers love us for our reliable products and exceptional service, while our employees appreciate a supportive work environment that fosters growth and development.