Customer Support Representative

Customer Support Representative - Full Time

Join our team at Dohrn Transfer Company, a leading Midwest LTL carrier providing less‑than‑truckload and truckload services across our 10‑state area. We offer a competitive salary and a robust benefit package in an exciting and rewarding industry.

Location: Milwaukee, WI terminal

Schedule: Monday‑Friday, 7:00 am–5:00 pm (hours can vary)

Pay: $18.00 per hour

Benefits: Health, vision, dental insurance; 401(k) matching; life insurance; short/long‑term disability and more.

Provide exceptional customer service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.

• Field inbound emails, chats, and calls, providing an exceptional customer experience.
• Respond to inquiries with excellent verbal and written communication skills.
• Trace and monitor accounts to ensure on‑time delivery.
• Assist with scheduling pickups and completing deliveries.
• Educate customers on self‑service options when possible.
• Act as a problem solver to handle customer issues accurately and efficiently.
• Conduct account research and document fulfillment requests.
• Perform other duties as needed.
• Maintain excellent communication and active listening skills.
• May require occasional travel.

• High school education or equivalent.
• Valid driver license.
• Excellent verbal, written, and active listening communication skills.
• Positive mindset.
• Detail‑oriented.
• Proficiency in Microsoft applications and computer systems; comfortable with data entry.
• Excellent attendance record.
• Strong problem‑solving and conflict‑resolution abilities.
• Patience and empathy to handle stressful situations calmly.
• Ability to multitask, manage time, and stay organized.
• Ability to work independently and as part of a team.

• Primarily sedentary work involving prolonged sitting.
• May occasionally require exerting up to 10 pounds of force for lifting, carrying, pushing, or pulling objects.
• Standard office environment with adequate lighting and temperature.
• Regular use of computer screens or monitors.
• Manual dexterity required for typing and repetitive wrist motions.
• Talking and hearing required for communication; occasional exposure to office noise.

Dohrn Transfer Company, LLC is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Entry level

Full‑time

Other

Transportation / Trucking / Railroad