Accounts Receivable Collections Specialist

Company Overview

Airoldi Brothers, Inc. is a family-owned and operated truck leasing company with over 80 years of success. We are a growth-oriented company that values teamwork and respects family values.

The Accounts Receivable Collections Specialist will play a critical role in supporting the accounts receivable process, ensuring accurate invoicing, timely collections, and maintaining excellent relationships with customers. This position requires strong organizational skills, attention to detail, and the ability to effectively communicate with both customers and internal teams.

• Assist with billing by gathering accurate data for invoicing, uploading invoices in various customer systems, etc.
• Input data and generate invoices with a focus on accuracy and timeliness.

• Independently process daily deposits and ensure accuracy.
• Identify and communicate discrepancies, short payments, and payment issues to management.
• Follow up with customers to resolve payment issues promptly.

• Conduct credit checks for new customers, including reference checks and research.
• Distribute monthly customer account statements.
• Maintain and update the customer contact database.
• Transition customers to email invoicing and statements to improve efficiency and reduce costs.

• Assist in developing and maintaining a collection process, including monitoring customer accounts and pursuing past-due payments.
• Actively follow up on delinquent accounts to ensure timely resolution.
• Report progress to managers and participate in planning for handling overdue accounts.

• Complete assigned projects as needed.
• Share responsibility for answering incoming calls and directing them as required.
• File and maintain records and other documentation.

• Strong organizational skills with high attention to detail.
• Advanced skills in Microsoft Office Suite, particularly Excel.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities effectively.
• Experience with accounts receivable or collections is preferred.
• Familiarity with customer databases and invoicing processes is a plus.

• Proactively identify areas for improvement within the accounts receivable process.
• Maintain a professional and courteous demeanor when interacting with customers and team members.
• Actively participate in training opportunities to enhance skills and knowledge.