Lead, Data and Deployment Operations

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, Lift Master® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

This is a role within Chamberlain Group's Marketing function. This role is ideal for a hands on CDP practitioner who can manage data pipelines, define audience logic, and operationalize customer data across marketing and lifecycle channels to drive measurable engagement and performance.

This role will (i) Serve as the primary power user of the Customer Data Platform (CDP), ensuring optimal configuration and utilization of its features by Marketing and other teams; (ii) Manage end-to-end CDP workflows including data ingestion and integration requirements, audience segmentation, and activation and ensure outputs reliably support marketing and business use cases; (iii) Partner with IT and the rest of the Marketing org to translate personalization and measurement needs into CDP-ready requirements (events, attributes, audiences, and activation specifications), enabling execution.

• Work on with a team of CDP engineers and analysts to build integrations, deploy tags, and create audiences
• Work on continuous improvement efforts across teams to enhance efficiencies and support business strategies via our CDP
• Be the subject matter expert on what’s possible with our existing data and technology and what’s needed to meet evolving requirements, educating stakeholders and partnering with them to shape requests for enhancements
• Working with stakeholders, prioritize internal IT and vendor work for the CDP with a focus on achieving business goals and KPIs
• Ensure best practices are followed in development and use of the CDP, including in audience requirements and execution;
  Champion marketing audiences across channels to ensure commercial teams are aware of available audiences and encourage the adoption of marketing audiences as new audiences are available
• Oversee weekly ticket grooming and backlog prioritization sessions to support marketing strategy and program initiatives
• Monitor and analyze CDP performance metrics to optimize audience targeting, segmentation accuracy, and marketing effectiveness
• Stay up to date on best practices and emerging trends to recommend enhancements and improvements
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

• Bachelor’s Degree in Marketing, Digital Technology or related field

• This role requires a minimum of a bachelor’s degree in business or marketing
• 5+ years of experience in customer data platforms with 1+ years' experience leading projects and enhancements for customer data platforms
• Experience with Agile process in a product owner or business analyst capacity`,