SAP Concur-Customer Success Partner Senior Advisor

SAP Concur-Customer Success Partner Senior Advisor

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Concur is looking for a Customer Success Partner to work with some of our largest clients. You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health.

This is a strategic role working with our customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win.

In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

• Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
• Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
• Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
• Facilitate executive meetings that measure progress and business impact
• Driven to deliver value to clients in support of profitable growth and retention goals
• Establish success metrics, annual goals and key objectives with the customer
• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
• Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Self-aware, able to prioritize multiple competing priorities and stakeholders

• 5 - 10 years of Customer Success, Account Management or Sales experience
• Strong knowledge of SaaS models and value-based engagement
• Sees conflict as opportunity to assess situations and find common ground quickly
• Up to 25% travel
• Experience with Higher Education customers preferred.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included…