Front Office Supervisor

Who We Are

Janko Hospitality is a Chicago‑based operator of upscale full‑service, boutique lifestyle, extended‑stay, and select‑service hotels throughout the Midwest. The firm’s award‑winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospital ity Management Company. A growth company focused on expansion through strategic acquisition, development, and third‑party management, Janko Hospitality is committed to delivering an exceptional hospitality experience to guests, owners, and associates.

• Competitive compensation package
• Full benefits package, including 401(k) with matching and paid time off from Day 1
• Hotel discounts at locations worldwide

The Front Office Supervisor (FOS) at Hyatt House Oak Brook ensures exceptional service for all guests. The FOS oversees front desk operations, trains and supervises the team, and maintains superior customer service standards to achieve the highest level of guest satisfaction.

• Guest Services:
  Greet guests and efficiently manage check‑in and check‑out procedures using the Property Management System (PMS).
• Cash Handling:
  Handle cash transactions accurately and maintain thorough accounting records.
• Team Leadership:
  Lead daily pre‑shift meetings with team members to ensure smooth operations.
• Inventory Management:
  Assist the Director of Operations or Assistant General Manager with ordering supplies and managing market items.
• Sales & Reservations:
  Promote hotel amenities to enhance room sales and overall revenue.
• Customer Relations:
  Promptly address questions and concerns in person and over the phone.
• Telephone Operations:
  Operate the telephone system, schedule wake‑up calls, and manage trace requests efficiently.
• Front Desk Operations:
  Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations.
• Checklists & Documentation:
  Complete shift checklists diligently and maintain the front desk logbook to facilitate communication.
• Guest Mail & Messages:
  Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.
• Market Attendant:
  Serve as a cashier and attendant in the market area as required.
• Management Responsibility:
  Act as Manager on Duty in the absence of executive committee members or the Front Desk Manager.
• Safety & Security:
  Ensure compliance with Safety and Security Policies and report suspicious activities.
• Incident Reports:
  Write guest incident reports as needed and maintain security for guests and property.
• Physical Requirements:
  
  Stand for long periods, walk throughout the workday, and perform tasks that require reaching, bending, pushing, pulling, and twisting.
• Other Duties:
  Perform other duties as assigned by management to support hotel operations.

• Education:
  
  High School Diploma, GED, or equivalent work experience.
• Customer Service:
  Friendly demeanor with excellent communication and customer service skills.
• Organizational
  
  Skills:
  
  Strong organizational and prioritization skills.
• Technical
  
  Skills:
  
  Prior experience using Windows‑based software preferred.
• Physical Abilities:
  Ability to stand 90% of the day and lift supplies up to 50 lbs., bend, and reach.
• Experience:
  
  Previous front desk or hospitality experience preferred.