Director Revenue Cycle Education, Operational Enablement

Overview

Set the enterprise education and training strategy for the Rev Cycle team and the learner audience they serve, aligned to business goals, workforce planning, and future skills required. Engage key partners to foster collaborative relationships so that both the education team and the teams they serve can be successful.

• Set the enterprise education and training strategy for the team, and the Rev Cycle learner audience they serve, to be aligned to business goals, workforce planning, and future skills required.
• Engages key partners to foster and maintain strong collaborative relationships so that both the education team and the teams they serve can be successful.
• Operationalize measurement and reports for success metrics that tie learning to performance, mobility, and retention.
• Ensure that all education and training activities are in alignment with adult education best practices.
• Analyze current trends, industry direction, and adult learning theory research to help set strategy for areas of responsibility.
• Drive a continuous learning culture with leaders as sponsors, communities of practice, and performance support in the flow of work.
• Analyzes complex revenue cycle problems to extract educational components and provides direction in prioritization and implementation of appropriate educational strategies and tactics.
• Oversee organizational development projects and inter-departmental committees to determine revenue cycle education requirements that support a wide variety of business initiatives.
• Lead, coach and scale to build a highly effective team with a proven impact.
• Establish a coaching ecosystem and integrate learning into performance management and succession planning.
• Develop and manage operating budgets and control expenses within approved budget objectives.

• If responsible for Mid-Revenue Cycle education, relevant industry certification from an approved accrediting body is required.

• Bachelor’s degree in education, Training & Development, Instructional Design, I/O Psychology, Healthcare Administration or related field.

• Typically requires 7 years of experience in developing and implementing training programs in the revenue cycle, healthcare or large organization with multiple learner audiences.
• 5 years of management experience in Education, Learning & Development, or related space.

• Knowledge in developing and executing educational programs that effectively translate information and workflows into teachings that inspire learner involvement and action.
• Experience in successfully validating education and training impact with data.
• Self-awareness, empathy, and relationship management to build trust and influence across diverse teams.
• Technology, automation, and AI driven.
• Fosters experimentation and learns quickly from successes and failures.
• Ability to see the big picture, anticipate trends, and align decisions with long-term organizational goals.
• Comfort with ambiguity; uses data, judgment, and scenario planning to make timely, high-impact decisions.
• Sees oneself as an education leader first; invested in applying adult learning best practices within the Revenue Cycle to elevate teammates and leaders to achieve great performance.
• Drives transformation by inspiring others, managing resistance, and embedding adaptability into culture.
• Translates complex ideas into clear, compelling narratives that mobilize stakeholders and teams.
• Builds future-ready teams through coaching, mentoring, and succession planning; invests in others’ growth.
• Uses analytics and insights to guide strategy, measure impact, and continuously improve performance.

• Generally exposed to a normal office environment.
• Position requires travel. May be exposed to weather and road conditions.
• Operates all equipment essential to performing the job.

• Preferred Certification/License/Registration:
  Certification in Education, Training & Development, Instructional Design, or related field.
• Preferred Education:
  
  Masters degree preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.