Customer Experience Analytics Intern

Customer Experience Analytics Intern page is loaded## Customer Experience Analytics Intern locations:
Union Leasing - Oak Brook, ILtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100021

Recognized as one of the Best Places to Work in Chicago by
** Fortune Magazine
** and
** Great Place to Work**, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit .
** What We Offer
** As a student preparing for your career, it’s important that you find an opportunity that allows you to explore challenging work in a hands-on learning environment. Our internship opportunities are designed to help interns explore and perform meaningful projects and work in various business functions while gaining applicable experience and knowledge of our industries.

All Sasser internships offer both organized professional development opportunities, as well as team-based social activities, including:
* Participation in an Intern Leadership program, in which interns are provided with weekly live trainings, monthly panel discussions with CEOs, leaders and young professionals, intern round table discussions, on-demand webinars, and networking
* Lunch with our CEO
* Beginning and end of Internship events
* Volunteer days, alongside our employees
** As a Customer Experience Analytics Intern, Here's What You'll Do:
** The Customer Experience Intern will support the Customer Experience function by assisting in the design, optimization, and analysis of customer surveys and feedback programs. The role will report in a matrix structure to both the Customer Experience team and the Manager, Business Intelligence & Analysis, and is ideal for an undergraduate student interested in customer insights, research, and experience design.

The intern will help improve how the organization captures, interprets, and acts on customer feedback to enhance customer satisfaction and loyalty.
** Role and Responsibilities
*** Assist in reviewing, designing, and refining customer surveys to improve clarity, response rates, and actionable insights
* Support the evaluation of existing customer feedback data, including survey responses and qualitative comments
* Help identify trends, themes, and opportunities for improvement based on customer feedback
* Collaborate with the Customer Experience team and the Manager, Business Intelligence & Analysis to align surveys with business objectives
* Draft survey questions, response options, and customer-facing communications using best-practice CX principles
* Assist in testing, validating, and refining surveys prior to distribution
* Support reporting and summarization of survey results for internal teams and leadership
* Document survey methodologies, changes, insights, and recommendations to support continuous improvement initiatives

* Note:

Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.
*** Qualifications and Education Requirements
*** Currently pursuing a Bachelor’s degree in Marketing, Business, Communications, Psychology, Sociology, Data Analytics, or a related field
* Coursework or interest in customer experience, market research, behavioral science, or analytics preferred
* Strong interest in understanding customer behavior and improving customer interactions
* Strong written communication skills with the ability to draft clear, concise, and customer-focused content
* Understanding of basic survey design principles (e.g., bias avoidance, question clarity, response scales)
* Comfort working with both qualitative and quantitative customer feedback
* Strong analytical thinking and attention to detail
* Ability to manage priorities across multiple stakeholders
* Collaborative mindset with the ability to work effectively in a matrix environment
* Customer-first mindset with empathy and curiosity
* Proficiency in Microsoft Excel, Google Sheets, or similar tools preferred
** Physical Demands
** Ability to operate in a professional environment and routinely use standard office equipment such as computers, phones, copy machines, filing cabinets, and printers.
**…