Senior Business Analyst -Billing Operations

Overview

Role is considered to be the Career Level. Perform detailed analysis and prepare comprehensive reports to support business operations. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.). Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs).

Develop, organize and present performance reports for both internal and external use. Develop and conduct short-term and long-range business planning. May develop, implement, evaluate or lead projects or initiatives (e.g., business plan or process improvement initiatives). Provide broad analytical and operational support to the business unit. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

• Develop and conduct short-term and long-range business planning. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc.).
• Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
• Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.) and make recommendations for improvement.
• Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs).
• Perform analysis of the operation's cost elements to ensure effective and efficient operations.
• Prepare and analyze comprehensive and detailed reports.
• Develop, organize and present detailed performance reports for both internal and external use.
• May develop, implement, evaluate or lead projects or initiatives (e.g., business plan or process improvement initiatives).
• Provide broad analytical and operational support to the business unit.

• This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.
• Position requires routine interaction with key internal and external stakeholders, executives, directors, managers and staff across the organization.
• May require working extended hours and/or shift work to support business operations.

• Bachelor's degree in Business or Engineering AND 4-7 years of related business experience, or in lieu of degree, 6-9 years of relevant business experience is required.
• Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
• Advanced proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, Pass Port, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
• Ability to provide in-depth analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.
• Demonstrated strong analytical skills for…