Tier​/Mid-Market Onboarding Manager

Overview

Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations.

With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value.

• Act as the primary point of contact from contract signature through go-live for mid-market and enterprise onboarding projects.
• Manage multi-stakeholder projects across multiple locations, including coordination of training sessions and change management activities.
• Travel to client locations across the U.S. as needed (70-80% travel).
• Build and maintain relationships with senior stakeholders (owners, executives, admins) and field users to drive adoption and ensure successful transitions.
• Lead and facilitate both in-person and virtual training sessions for end users and leadership teams.
• Manage timelines, dependencies, and multiple concurrent onboarding projects to ensure on-time delivery.
• Identify and implement process efficiencies to enhance the client experience at scale.
• Collaborate with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption.
• Proficiency with CRM/project management tools (Hub Spot or similar).
• Strong presentation and change management skills with the ability to influence adoption across diverse teams.

• 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts.
• Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients.
• Excellent communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams.
• Ability to travel 70-80% of the time to client locations across the U.S.
• Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike.
• Excellent presentation and change management skills, with the ability to influence adoption across diverse teams.
• Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects.
• Ability to identify and implement process efficiencies that enhance the client experience at scale.
• Self-starter with the ability to work autonomously and proactively solve problems in dynamic environments.
• Works closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption.
• Proficiency with CRM/project management tools (Hub Spot or similar).
• Experience in the restoration or construction industry is a strong plus

• We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and ensure that everyone has the support they need to succeed.
• We value building a strong company culture, being together and collaborating, which is why we are an in-office first organization requiring our teams to be at our Oak Brook office 4 days a week.
• Generous compensation package including a balance of personal autonomy and team collaboration.
• Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems.
• Your input is highly valued and personal growth is prioritized.
• Competitive salary, generous PTO, medical/dental/vision insurance, regular team events and off-sites, equipment budget, continuing education, mentoring, and career development opportunities, 401K plan + matching.

Your journey is your own, and we’re here to help you thrive, no matter your starting point.