Coordinator, Payroll

Job Description:

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

As a Payroll Coordinator, you will be a part of our Payroll Team within the Global Business Services function. This team serves as the intake function for all documented requests and begins the systematic workflow to get the requests to the appropriate team for processing. The Payroll organization, as a whole, is focused on delivering exceptional customer service and results in a timely, high-quality, and accurate manner while ensuring adherence to internal controls.

This role supports employees, managers, and business partners with questions, issues, and problem resolution on services related to Payroll. Including but not limited to FSV Paycard inventory management, tracking payroll package deliveries, processing outbound mail services, and answering unidentified child support requests.

Key Responsibilities:

• Upkeep mail inventory and work with supervisor to order supplies as needed including departmental and cross‑functional envelopes. Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
• Invoices and Billing/Checks:
  Endorse and prepare incoming checks for deposit and scanning.
• Maintenance of incorrectly applied checks, deletion and/or reversal as needed.
• Fed Ex tracking of AP and payroll checks.
• Maintain and update Store Addresses File.
• Monitor Check Circulation and GBS Mailboxes.
• Manage the offboarding process, including escalations and tracking.
• Manage unidentified child support garnishments cases.
• Manage FSV paycard process including store creation in portal, paycard inventory, and emergency shipment.
• Collaboration:
  
  Exhibit proficiency in learning and communicating effectively with multiple teams to ensure that all business objectives are achieved.
• Customer Service:
  Demonstrate excellent verbal and written communication skills to assist our Internal and/or External employees.
• Additional Ad Hoc projects as needed.
• Additional NA Payroll task as assigned.

• Self‑starter and ability to navigate and be successful in a fast‑paced, continuous improvement work environment
• Outstanding communication skills, strong attention to detail
• Ability to effectively manage competing priorities
• Multitasker who can pivot in the moment and has excellent time management skills.
• High school diploma or equivalent required
• 2+ years of office experience1+ years of customer service experience
• 1+ years of data entry processing experience

Bonus Eligible: Yes

Long – Term Incentive:No

Benefits Eligible: Yes

The expected pay range for this role is $27.03 -$33.79 per hour. The above represents the expected pay range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job‑related factors.

Additional Information:

Benefits eligible:
This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility…